Effective date: 28 October 2026 | Last updated: 28 October 2026
Sironah (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you use https://sironah.in (the “Website”) or buy from us, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. For the purposes of these laws, Sironah is the “Data Fiduciary”.
1. Personal data we collect
| Category | Examples | Purpose |
|---|---|---|
| Identity & contact | Name, mobile number, email address | Processing orders, order updates, customer support |
| Address | Billing and shipping address, pin code | Delivering your order, invoicing |
| Order details | Products bought, order value, order history | Fulfilment, returns, refunds, accounting |
| Account details | Login email and password (stored encrypted) | Managing your account |
| Payment information | Transaction ID and payment status (we do not store card, UPI PIN or bank login details) | Confirming payment, refunds, fraud prevention |
| Communications | Messages, reviews, newsletter subscription | Responding to you, sending recipes and offers (only with your consent) |
| Technical data | IP address, device and browser type, pages visited, cookies | Running and securing the Website, improving your experience |
2. How we collect data
We collect data directly from you when you place an order, create an account, contact us or subscribe to updates; automatically through cookies when you browse the Website; and from our payment and courier partners (for example, payment or delivery status).
3. Legal basis and consent
We process your personal data on the basis of your consent and for legitimate uses permitted by law, such as fulfilling an order you have requested. Marketing messages are sent only if you have opted in. You may withdraw your consent at any time by using the unsubscribe link, replying “STOP”, or contacting us. Withdrawing consent does not affect processing already carried out, but we may be unable to fulfil orders that require the withdrawn data.
4. Sharing of personal data
We do not sell your personal data. We share it only as needed with:
- Payment partner (Razorpay) – to process payments and refunds;
- Courier and logistics partners – to deliver your orders;
- Technology providers – website hosting, email and messaging services;
- Government or law-enforcement authorities – where required by law.
These parties are required to use your data only for the purposes for which it was shared. Some service providers may store data on servers located outside India, subject to applicable law.
5. Cookies
We use essential cookies to keep your cart and login working, and optional cookies to understand how the Website is used. You can accept or reject optional cookies through our cookie banner and manage cookies in your browser settings. Blocking essential cookies may affect how the Website works.
6. Data retention
We keep personal data only as long as necessary for the purposes described above. Order and invoice records are retained for the period required under tax and accounting laws (generally up to 8 years). Account data is retained while your account is active. Marketing data is deleted when you unsubscribe or withdraw consent, unless we are legally required to retain it.
7. Data security
We use reasonable security safeguards, including SSL encryption (HTTPS), secure payment processing through a PCI-DSS compliant payment partner, and restricted access to customer data. No system is completely secure, but in the event of a personal data breach we will notify affected users and the Data Protection Board of India as required by law.
8. Your rights
As a Data Principal, you have the right to:
- access a summary of the personal data we hold about you and how it is processed;
- request correction, completion or updating of your data;
- request erasure of your data, subject to legal retention requirements;
- withdraw consent at any time;
- nominate a person to exercise your rights in the event of death or incapacity; and
- raise a grievance with us and, if unresolved, with the Data Protection Board of India.
To exercise these rights, contact our Grievance Officer below. We will respond within a reasonable time and in any case within 30 days.
9. Children
The Website is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has shared personal data with us, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Significant changes will be highlighted on the Website.
11. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Name: Pon Jamieson Paul
Designation: Proprietor (Owner), Sironah
Address: Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Email: ponsironah@gmail.com
Phone: +91 84386 45567
We will acknowledge your complaint within 48 hours and share a reference number, and we will make every effort to resolve it within one month of receipt.
12. Contact us
Sironah
Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Phone / WhatsApp: +91 84386 45567 (Monday to Saturday, 10:00 AM – 6:00 PM)
Email: ponsironah@gmail.com