Effective date: 28 October 2026  |  Last updated: 28 October 2026

At Sironah, we want you to be happy with every bottle and pack. As our products are food items, this policy balances your satisfaction with food-safety and hygiene requirements. This policy forms part of our Terms & Conditions.

1. Order cancellation by you

  • You can cancel your order before it is dispatched. To cancel, contact us by phone, WhatsApp or email with your order number.
  • Prepaid orders cancelled before dispatch will receive a full refund.
  • Once an order has been dispatched, it cannot be cancelled. You may refuse delivery, but the refund will be processed only after the parcel is returned to us, and shipping charges may be deducted.

2. Order cancellation by us

We may cancel an order due to stock unavailability, pricing or product information errors, an unserviceable or incomplete address, failed payment verification or suspected misuse. If a prepaid order is cancelled by us, you will receive a full refund.

3. Returns

For hygiene and food-safety reasons, we do not accept returns of food products that have been opened, used or tampered with, or returns due to a change of mind, taste preference or natural characteristics (such as colour, aroma, cloudiness, sediment or coconut oil solidifying in cool weather).

4. Damaged, leaking, expired or incorrect products

If you receive a product that is damaged, leaking, expired, has a broken seal or is different from what you ordered, or if items are missing from your order, please inform us within 48 hours of delivery with:

  • your order number;
  • clear photographs of the product, the label and the outer package; and
  • an unboxing video, if available (this helps us resolve claims faster).

Once verified, we will, at your choice, send a free replacement or issue a full refund for the affected item(s), including any shipping charges paid for them. Please do not discard the product or packaging until your claim is resolved.

5. Quality concerns

If you have a genuine quality concern about an unopened product, please contact us within 7 days of delivery. We will review each case fairly and offer a replacement or refund where appropriate.

6. Refund process and timelines

  • Approved refunds for prepaid orders are initiated within 2 business days of approval to the original payment method (UPI, card, net banking or wallet).
  • Refunds usually reflect in your account within 5–7 business days after they are initiated, depending on your bank or payment provider.
  • We will notify you by email, SMS or WhatsApp when your refund is initiated.

7. Non-refundable situations

  • Claims raised after 48 hours of delivery for damage, leakage or wrong items, without supporting photos.
  • Products damaged due to improper storage or handling after delivery.
  • Orders not delivered due to an incorrect or incomplete address or repeated unavailability of the recipient.

8. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Name: Pon Jamieson Paul
Designation: Proprietor (Owner), Sironah
Address: Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Email: ponsironah@gmail.com
Phone: +91 84386 45567

We will acknowledge your complaint within 48 hours and share a reference number, and we will make every effort to resolve it within one month of receipt.

9. Contact us

Sironah
Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Phone / WhatsApp: +91 84386 45567 (Monday to Saturday, 10:00 AM – 6:00 PM)
Email: ponsironah@gmail.com