Effective date: 28 October 2026  |  Last updated: 28 October 2026

These Terms & Conditions (“Terms”) govern your use of https://sironah.in (the “Website”) and any purchase you make on it. The Website is owned and operated by Sironah, Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India (“Sironah”, “we”, “us”, “our”). By accessing the Website or placing an order, you (“you”, “Customer”) agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

2. Account and registration

You may place orders as a guest or by creating an account. You are responsible for keeping your login details confidential and for all activity under your account. Please provide accurate and complete information and keep it up to date. We may suspend or close accounts that are misused or contain false information.

3. Products and descriptions

  • We sell traditional wood pressed (chekku) oils, ghee and related natural food products.
  • Our products are natural and unrefined. Colour, aroma, texture, thickness and natural sediment may vary slightly from batch to batch; this is not a defect.
  • Pure coconut oil solidifies below about 24°C. This is a natural property and not a quality issue.
  • Product images are for illustration. Actual packaging may vary slightly.
  • Product labels carry details such as ingredients, net quantity, MRP, best-before date and FSSAI licence number. Please read the label before use.

4. Pricing and taxes

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • Shipping charges, if any, are shown separately at checkout before you pay. The total payable is shown with a full breakdown on the checkout page.
  • Prices and availability may change without notice. The price applicable to your order is the price shown at the time you place the order.
  • In case of an obvious pricing or typographical error, we may cancel the affected order and refund any amount paid in full.

5. Orders and acceptance

Placing an order is an offer to purchase. An order is accepted only when we send an order confirmation by email, SMS or WhatsApp. We may decline or cancel any order for reasons including stock unavailability, errors in price or product information, incomplete address, failed payment verification, or suspected fraudulent or bulk-resale activity. If we cancel a prepaid order, you will receive a full refund.

6. Payment

  • We accept UPI, debit and credit cards, net banking and wallets through our payment partner, Razorpay. All orders must be prepaid; we do not offer Cash on Delivery (COD).
  • Online payments are processed securely by our payment partner. We do not store your card, UPI PIN or net banking credentials.
  • Any charges levied by your bank for a transaction are your responsibility.

7. Shipping and delivery

Delivery timelines, charges and related terms are described in our Shipping & Delivery Policy, which forms part of these Terms.

8. Cancellations, returns and refunds

Cancellations, returns, replacements and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

9. Health and allergy disclaimer

Information on the Website, including blog articles and recipes, is for general awareness only and is not medical or nutritional advice. Our products contain or are made from coconut, groundnut (peanut), sesame (gingelly) and milk (ghee), and are processed in a facility that handles these ingredients. If you have allergies, medical conditions or dietary restrictions, please consult a qualified professional before use.

10. Use of the Website

You agree not to use the Website for any unlawful purpose; attempt to gain unauthorised access to our systems; upload harmful code; scrape, copy or reproduce content without permission; or post false, abusive or misleading reviews. We may restrict access for any user who breaches these Terms.

11. Reviews and user content

When you submit reviews, comments or photos, you confirm they are genuine and your own, and you grant Sironah a non-exclusive, royalty-free right to display them on the Website and our social media. We may remove content that is offensive, unlawful or irrelevant.

12. Intellectual property

The Sironah name, logo, product labels, text, photographs, graphics and website design are the property of Sironah and are protected by applicable intellectual property laws. You may not use them without our prior written permission.

13. Third-party services and links

The Website uses third-party services such as payment gateways and courier partners, and may link to third-party websites. We are not responsible for the content, policies or practices of third parties.

14. Limitation of liability

To the maximum extent permitted by law, Sironah shall not be liable for any indirect, incidental or consequential loss arising from the use of the Website or our products. Our total liability for any claim relating to an order shall not exceed the amount paid by you for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

15. Indemnity

You agree to indemnify Sironah against any claims or losses arising from your breach of these Terms or misuse of the Website.

16. Force majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, pandemics, strikes, transport disruptions, courier delays or government restrictions.

17. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Tirunelveli, Tamil Nadu shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Website.

18. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the “Last updated” date above will be revised. Orders placed before a change are governed by the Terms in force at the time of the order.

19. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

Name: Pon Jamieson Paul
Designation: Proprietor (Owner), Sironah
Address: Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Email: ponsironah@gmail.com
Phone: +91 84386 45567

We will acknowledge your complaint within 48 hours and share a reference number, and we will make every effort to resolve it within one month of receipt.

20. Contact us

Sironah
Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Phone / WhatsApp: +91 84386 45567 (Monday to Saturday, 10:00 AM – 6:00 PM)
Email: ponsironah@gmail.com