Effective date: 28 October 2026 | Last updated: 28 October 2026
This policy explains how orders placed on https://sironah.in are processed and delivered. It forms part of our Terms & Conditions.
1. Shipping locations
We ship to serviceable pin codes across India through our courier partners. We currently do not ship outside India. If your pin code is not serviceable, you will be informed at checkout or contacted by us.
2. Order processing time
Orders are processed, packed and dispatched within 1–2 business days of order confirmation. Business days are Monday to Saturday, excluding public holidays. Orders placed after 5:00 PM, or on Sundays and public holidays, are processed on the next business day. During festivals or sales, processing may take longer; we will keep you informed.
3. Delivery timelines
| Delivery location | Estimated delivery after dispatch |
|---|---|
| Tamil Nadu | 2–4 business days |
| Other South Indian states | 3–5 business days |
| Rest of India | 5–8 business days |
| North-East, J&K and remote areas | 7–12 business days |
These are estimates and not guaranteed delivery dates. Delays may occur due to courier issues, weather, strikes, local restrictions or other events beyond our control.
4. Shipping charges
Shipping charges are calculated on the total quantity in your order:
| Delivery location | Shipping charge |
|---|---|
| Within Tamil Nadu | ₹30 per litre / kg (₹15 per 500 ml / 500 g) |
| Outside Tamil Nadu (rest of India) | ₹70 per litre / kg (₹35 per 500 ml / 500 g) |
For example, 2 × 1 litre bottles delivered within Tamil Nadu cost ₹60 to ship. The exact shipping charge is always shown at checkout before you pay. Any free-shipping offers will be displayed on the Website and applied automatically at checkout. All orders are prepaid; we do not offer Cash on Delivery.
5. Order tracking
Once your order is dispatched, we will send you the courier name and tracking number by email, SMS or WhatsApp. You can track your shipment on the courier partner’s website. If you have not received tracking details within 3 business days of ordering, please contact us.
6. Packaging
Our oils are sealed and packed with protective material to prevent breakage and leakage in transit. Please check the outer package at the time of delivery. If it is visibly damaged or leaking, you may refuse the parcel or accept it and report the issue within 48 hours as per our Cancellation & Refund Policy.
7. Delivery attempts and address
- Please provide a complete address with landmark, correct pin code and a reachable mobile number.
- Our courier partner will usually make up to 2–3 delivery attempts. If delivery fails because the recipient is unavailable or the address is incorrect, the parcel will be returned to us.
- Re-shipping a returned parcel may attract additional shipping charges.
- We cannot change the delivery address once the order has been dispatched.
8. Delayed or lost shipments
If your order has not arrived within the estimated time, please contact us with your order number. We will follow up with the courier partner and, if a shipment is confirmed lost, we will send a replacement or issue a full refund.
9. Contact us
Sironah
Railway Feeder Road, Tirunelveli – 627007, Tamil Nadu, India
Phone / WhatsApp: +91 84386 45567 (Monday to Saturday, 10:00 AM – 6:00 PM)
Email: ponsironah@gmail.com